Update:
The day after I wrote this review the company contacted me regarding the product. They were very professional, courteous and promptly replied to my emails. They shipped out a new product to me within a few days. This one is working as it should at me moment. I give this product 5 stars because of its functionality and the company provided a level of customer service that seemed to be lost in today's market. I would definitely purchase other products from them.
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I purchased the Konnet Power Pyramid Charger from Amazon and received the delivery in the time frame promised. I needed a charger and an organizer and the item was perfect. It worked without issue until about a week ago. One of the PS3 charge slots simply stopped working and the LED light is inoperable. There was no indication that a problem even existed. It just simply won't charge. I checked to see if I could return it for a fully operational replacement however the return window closed just the day before. So I have three working charge ports, which will have to suffice, but I am really disappointed as I LIKED this product a lot and had recommended it to several friends who also purchased the pyramid charger. I expected better durability especially considering the cost. But as careful as I was inserting the controllers, I am stuck with a now less than desirable product. After all, the charge lights are cool and create a great ambiance, but without one working, it has lost a bit of that something special. I am reluctant to recommend or not recommend this product. On one hand, a cool product with serious functionality potential. On the other hand, a pricey toy that only lasted 10 weeks with two grown ups being very careful with its use. I couldn't imagine what a house full of kids might do to this. If you do buy this item, I hope you have better luck. It is almost a great product but I feel just a bit cheated because it WAS so cool for a while.Update: I contacted Konnet via e-mail about a warranty replacement for this item. They were very courteous and accommodating. There were some minor hoops to jump through in order to satisfy their requirements to receive a replacement but nothing too frustrating. My initial contact with them was on 11 Feb 10 and I received to replacement item on 06 Mar 10. The entire ordeal consisted of 11 e-mails back and forth, re-packaging the item and mailing it at my expense (about $5 USPS), and waiting a couple of weeks for the replacement as it was shipped via "Air Mail" from Hong Kong. It would have been nice if the entire process was more streamlined but I give Konnet credit, they did exactly what they said they would do. I commend them for that. As a side note....I used the original PS3 charging method to maintain a charge for those two controllers. As for my XBox 360 controllers, I was prepared to simply use the "AA" battery compartment until I got the charging unit back but as it turns out, I was able to use them, frequently mind you, without ever having to charge them the entire time my Konnet Power Pyramid was in transit. One controller eventually lost charge but the second controller continued to hold a charge until the replacement charging device was received. I thought that was pretty cool. I use my XBox 360 about 4 times as much as my PS3. I have increased my star rating 1 star due to Konnet's customer service response.
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this controller dock looks good, but is definitely overpriced. i purchased mine in "used like new" condition from amazon warehouse deals at a nice discount price and still think that was overpriced. it sure has style though...with the charging cables gone from sight and the 4 controllers all in 1 storage space, the tv area looks much cleaner.
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nice product until one of the ps3 port died after of two months using it. hoping future product fix it.Find helpful customer reviews and review ratings for KONNET Xbox 360, Xbox Elite, Xbox Slim Power Pyramid Charger
The Pyramid Looks Great and Kept all my controllers in one place but I have had to return it twice. The PS3 Slots break with in 3-6 months. It works Great for the X-Box 360 controllers and I Returned it with zero hassle to the Company and they did even want the old Pyramid back which tells me they know this model is defective. I give it two stars because the X-Box Part works very well and it cost about what I would have Paid for just a X-Box Charger. Don't waste your $$$$$
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